It is not possible to change the account type - you will need to re-register. Please write to us in advance so that we can cancel the first application for registration.

Enter your personal area to begin verification. To submit the application, please complete all sections:identityaddresspurposeproof of identityproof of address

Strong Customer Authentication (SCA) — a requirement aimed at increasing the security of payments —  came into force on 14 March 2020 under the PSD2. All European payment services must comply with it. According to the requirement, we have implemented the additional level of security. We have added the obligatory two-factor authentication for all important actions in the system.

In your personal area you can independently change the email address and phone number provided when you signed up.

Wherever possible, refunds are processed through the same channels as the original payment. When this is not possible, a refund can be initiated to the bank account/IBAN of the consumer. Refunds can be initiated from within BIP or using our refund API call.

Pacific Transfer receives the information from the schemes. We then notify you of the dispute and respond to the dispute on your behalf.

Pacific Transfer enables the available processing currencies for each payment method for countries in which you are active by default.

When you send over 10,000 USD within a 24-hour period, Pacific Transfer will wait to settle funds with your bank before sending them for deposit to complete your transaction. This procedure takes 2-3 business days in addition to the normal processing time, when you send before 4:00 PM PT.

Pacific Transfer is a person-to-person remittance service and cannot be used for commercial purposes.

If you have received a Pacific Transfer promocode, you can use it to make a free-of-charge international transfer with Pacific Transfer. Follow the instructions below to find out how to activate your code:• Log in to your account• Enter the destination and the transfer amount• Select the “Reduce fee” link• Enter the promocode in the field and select “Add”• Your transfer fee is now reset to zero• Follow the instructions of the application to complete the transfer